London Concept Developments provides plumbing, electrical, gas, air conditioning and AV call-out & maintenance visits across London. The terms below explain how bookings are confirmed, how rescheduling and cancellations are handled, and how our visits are charged.
Every call-out or maintenance visit is confirmed automatically through our booking system. Once your appointment has been processed, a separate confirmation email is sent to you directly, setting out the date, time and scope of the visit.
If a booked visit cannot go ahead as planned, please let us know as soon as possible. Where a visit is rescheduled or cancelled with more than 24 hours' notice, no fee applies.
Where a visit is rescheduled or cancelled with less than 24 hours' notice, it will be invoiced in full, as a normally completed service.
All cancellations and rescheduling requests must be submitted by email to maintenance@londonconcept.co.uk. We are unable to process cancellations made by phone, text message, or verbally on site.
From January 2027, a 50% deposit will be required for every maintenance visit booked, payable in advance to secure the appointment. The remaining balance is invoiced on completion of the visit.
Standard plumbing and electrical call-outs are charged per hour, according to the time of the visit. All rates below are exclusive of VAT.
Any further works beyond maintenance or service are quoted individually and agreed directly with the client, depending on materials and scope required.
Gas call-out rates vary according to the time of the scheduled appointment, in line with the hourly bands above.
All AV, smart home and home cinema call-outs are assessed and quoted individually, based on the scope and complexity of the system.
The Congestion Charge and any parking costs incurred during a visit are added separately to every invoice, in addition to the rates above.
We do not offer free estimates or free quotations for works, and we do not carry out free consultations to assess a property or advise on a possible solution.
Every consultation is charged at £120 per hour + VAT.
Unless stated otherwise, all prices on this page are exclusive of VAT, which is added at the applicable rate.
Where a visit requires travel into the Congestion Charge zone, or where parking costs are incurred on site, these are charged separately and added in addition to every invoice, on top of the call-out and hourly rates above.
Reschedule or cancel free of charge, with no fee applied.
Cancellations & rescheduling via maintenance@londonconcept.co.uk.
Required in advance for every visit, from January 2027.
All prices shown are exclusive of VAT unless stated.
Added separately to every invoice, on top of the rates above.
Questions About a Booking?
For all call-out and maintenance enquiries, cancellations and rescheduling, please contact us by email — we're happy to help.
maintenance@londonconcept.co.uk